Effective Date: 22 August 2026

Topkrete Sdn Bhd (“Topkrete”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, process, store and disclose personal data obtained through our website, social media platforms, LinkedIn Lead Generation Forms, exhibitions, enquiries, quotation requests, technical consultations and other business interactions.

We process personal data in accordance with the Personal Data Protection Act 2010 (Act 709) of Malaysia (“PDPA”), including applicable amendments, regulations and guidelines.

1. Personal Data We May Collect

Depending on your interaction with Topkrete, we may collect information including:

• Full name

• Company or organisation name

• Job title or profession

• Email address

• Telephone or mobile number

• Business address

• Country or location

• Project name and project location

• Type of project

• Waterproofing, resin flooring or construction material requirements

• Product interests

• Technical specifications or project information submitted to us

• Information submitted through quotation or contact forms

• Information provided through LinkedIn Lead Gen Forms or other social media platforms

• Records of correspondence, meetings and enquiries

• Website usage information such as IP address, browser information and cookies where applicable

We generally do not intentionally request sensitive personal data unless it is necessary and permitted by law.

2. How We Collect Personal Data

We may collect your personal data when you:

• Submit an enquiry through our website

• Request a quotation

• Request technical advice or product recommendations

• Download technical information or marketing materials

• Submit a LinkedIn Lead Gen Form or other online advertising form

• Contact us by email, telephone, WhatsApp or social media

• Visit our exhibition booth, seminar, presentation or event

• Register your interest in becoming a distributor or business partner

• Provide your business card or contact information to our representatives

• Communicate with our sales or technical team

• Visit or interact with our website

We may also receive business contact information from legitimate public sources, professional platforms or business partners where permitted by applicable law.

3. How We Use Your Personal Data

Topkrete may use your personal data to:

• Respond to enquiries and requests

• Provide quotations and commercial proposals

• Recommend suitable waterproofing, resin flooring, protective coating, concrete repair or construction chemical systems

• Provide technical advice, specifications and product information

• Arrange meetings, presentations, demonstrations or site visits

• Follow up on projects and business opportunities

• Process distributor or business partnership enquiries

• Provide customer service and technical support

• Manage our relationship with customers, consultants, architects, engineers, contractors, developers, distributors and other business partners

• Send relevant product updates, technical information, invitations, newsletters and marketing communications where permitted

• Improve our products, services, website and marketing activities

• Maintain appropriate business and transaction records

• Prevent misuse, fraud or security incidents

• Comply with legal and regulatory requirements

Where required by applicable law, we will obtain your consent before using your personal data for a particular purpose.

4. LinkedIn Lead Generation Forms

When you submit your information through a Topkrete LinkedIn Lead Gen Form, the information you provide may be shared with Topkrete by LinkedIn.

We may use this information to:

• Contact you regarding your enquiry

• Understand your project requirements

• Provide technical recommendations

• Provide product specifications or technical data

• Prepare quotations

• Arrange technical consultations or presentations

• Inform you about relevant Topkrete products, systems, seminars or industry events

Your use of LinkedIn is also subject to LinkedIn’s own terms and privacy practices.

Submitting a Topkrete Lead Gen Form does not require you to purchase any product or service.

5. Disclosure of Personal Data

We do not sell your personal data.

Where reasonably necessary, we may disclose personal data to:

• Topkrete employees and authorised representatives

• Related or associated companies

• Approved distributors, contractors or business partners where necessary for your project

• IT, website hosting, CRM, email, cloud storage and technology service providers

• Marketing and advertising service providers

• Professional advisers such as lawyers, auditors and consultants

• Social media and digital advertising platforms

• Government authorities, regulatory bodies or law enforcement agencies where required by law

We endeavour to ensure that parties processing personal information on our behalf apply appropriate confidentiality and data protection measures.

6. International Transfer of Data

Some technology, cloud, social media or communication service providers used by Topkrete may process or store information outside Malaysia.

Where personal data is transferred outside Malaysia, Topkrete will take reasonable measures to ensure that such transfers are conducted in accordance with applicable Malaysian personal data protection requirements.

7. Protection and Security of Personal Data

Topkrete takes reasonable administrative, organisational and technical measures to protect personal data against:

• Unauthorised access

• Loss

• Misuse

• Modification

• Disclosure

• Destruction

Access to personal data is limited to personnel and service providers who reasonably require access for legitimate business purposes.

However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.

8. Retention of Personal Data

We will retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including business, contractual, technical, legal, accounting and regulatory requirements.

When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

9. Your Rights and Choices

Subject to the PDPA and applicable laws, you may request to:

• Access personal data we hold about you

• Correct or update inaccurate personal data

• Withdraw consent where processing is based on consent

• Request that we stop sending direct marketing communications

• Raise questions concerning how your personal data is processed

You may unsubscribe from marketing communications at any time by using an unsubscribe option where provided or by contacting Topkrete.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Enable website functionality

• Understand website usage

• Improve user experience

• Measure advertising and marketing performance

You may adjust your browser settings to restrict or disable cookies. Certain website functions may not operate properly if cookies are disabled.

11. Third-Party Websites and Platforms

Our website or marketing communications may contain links to third-party websites or services, including LinkedIn and other social media platforms.

Topkrete is not responsible for the privacy practices of third-party websites or platforms. You should review their respective privacy policies before providing personal information.

12. Marketing Communications

Where permitted, Topkrete may contact you regarding:

• New products and systems

• Technical information

• Waterproofing and flooring solutions

• Seminars and technical presentations

• Exhibitions and industry events

• Project solutions

• Distributor opportunities

• Company news and updates

You may request to stop receiving marketing communications at any time.

13. Changes to This Privacy Policy

Topkrete may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements or data protection regulations.

The latest version will be published on our website together with its effective or updated date.

14. Contact Us

If you have questions regarding this Privacy Policy, wish to exercise your personal data rights or wish to withdraw your consent, please contact:

Topkrete Sdn Bhd

19-G, Block A, Jalan Atmosphere 3
Pusat Perniagaan Atmosphere
Bandar Putra Permai
43300 Seri Kembangan
Selangor, Malaysia

Telephone: +603-8957 8999
Email: info@topkrete.com
Website: www.topkrete.com

By voluntarily providing your personal data to Topkrete, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data for the purposes described above, where such consent is required by applicable law.